STEPS TO CONFIRM YOUR BOOKING

BOOKING & MANAGEMENT

To confirm your booking, a deposit of 20% of the total trip cost is required, provided there are more than 30 days remaining before the trip start date.

If there are less than 30 days before the start of the trip, full payment will be required in order to confirm the booking.

BOOKING PAYMENT

To formalize the booking, please make the required deposit (20% of the total booking amount).

Card Payment: Card payment is also available. If needed, we can send you a secure payment link.

COMMUNICATION

Please send an email to info@santiagoways.com confirming that the payment has been made.

If you prefer, you may also inform the travel agent assisting you directly.

Please note that the booking will not be considered confirmed until the corresponding deposit has been paid in full.

Once the payment has been received, you will receive two emails:

• A booking confirmation email.
• An email requesting the details of the accompanying travelers (if applicable).

BOOKING CONFIRMATION

Once the 20% booking deposit has been received as a management fee, we will send you the official booking confirmation.

REMAINING BALANCE PAYMENT

The remaining balance must be paid 30 days before the start of the trip. We will contact you to arrange payment of the outstanding amount.

Trips may also be booked less than 30 days before departure; in such cases, full payment of the trip cost will be required at the time of booking.

INCLUDED & OPTIONAL SERVICES

Included and optional services are those specified both in the accepted quotation and in the travel documentation sent prior to departure.

CANCELLATION POLICY

You can review our cancellation policy here:

• https://santiagoways.com/en/cancellation-policy/
  

DOCUMENTATION

 All travelers are responsible for ensuring they have the necessary documentation required for entry into the destination country (ID card, passport, visas, health requirements, etc.).

While the Agency may provide general information regarding documentation requirements, it is the traveler’s responsibility to verify these requirements with the relevant authorities.

If a traveler is forced to cancel or interrupt the trip due to missing or incorrect documentation, the Agency will apply the conditions outlined in the cancellation policy.

BOOKING DATE CHANGES

To review the conditions and any potential costs related to changes in your booking, please refer to the cancellation policy:

• https://santiagoways.com/en/cancellation-policy/
  

TRANSFER OF BOOKING

 The lead traveler or beneficiary may transfer their booking free of charge to another person who meets all the required conditions for the trip, provided written notice is given at least 15 days prior to the departure date.

The person transferring the booking and the new traveler shall be jointly liable to the Agency for payment of the remaining balance and any justified additional costs arising from the transfer.

CONTRACT MODIFICATIONS

 If, before the departure date, the organizer is obliged to make significant changes to any essential elements of the trip, the traveler will be notified accordingly and may choose either to terminate the contract or accept the proposed modifications to the original booking.

The traveler must inform the Agency of their decision within three days of being notified of such changes.

If the traveler does not communicate a decision within the specified period, it will be understood that they choose to terminate the contract without any penalty.

Note: If the client requests a tailor-made trip different from those offered on the website, a specific booking and cancellation policy will apply. This policy will be provided separately by the Agency.

COMPLAINTS

Santiago Ways has official complaint forms available for its customers.

You may request a form and subsequently send it to: info@santiagoways.com.